Returns
We want you to be over the moon with your new toy so if there is an issue with regards to your product then we will pay for it to be returned.
We will offer you also a full refund or exchange if you wish whichever suits you.
Our policy lasts 180 days on faulty goods. If 180 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or due to change of mind in the first 30 days, then your item must be unused and in the same condition that you received it. It must also be in the original packaging. We ask this simply for the safety of other customers which we take very seriously so please do not return can item that has been opened we simply can not accept it.
In the event you change your mind we will not quibble just simply return it to
Lovematic, Lynsco Lodge, Loginsherd, Carne, Co Wexford, Y35YK22
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trackmatic.ie.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lovematic.ie@gmail.com and send your item to: Lysnco Lodge, Carne, Wexford, Y35YK22, Ireland please send it tracked. Just to mention we obviously can not pay for an exchange so postal costs are at your expense.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Lysnco Lodge, Carne, Wexford, Y35YK22, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we recommend all items are tracked.
If you have any other questions at all do ask we won't bite promise Contact us
